Returns/Exchanges

7 DAY RETURNS/EXCHANGES
We want you to be totally happy with your purchase, that's why we offer a 100% no-quibble money back guarantee. Just return the item in its  original condition within 7 days of receiving it and we will be pleased to refund your credit card, Paypal account or Apple Pay account with the full amount of the item.
If you simply want to swap an item for a different size just return it and we will send you your preferred size.

Return to:

Berties
28 Guildhall Road
Northampton
NN1 1EW
United Kingdom
Tel +44 01604 602101

The item is your responsibility until it reaches us.

IMPORTANT - IF YOU ARE OUTSIDE THE EUROPEAN UNION
On the Customs Declaration description put 'Returned Goods Of UK Origin' and the value 'zero'. Failure to do this will result in the package being returned to you by customs and will not be refunded.

Our full Refund Policy can be viewed in the footer or in the checkout.

CHRISTMAS GIFT RETURNS
Items purchased online or in-store as a Christmas gift may be returned for a credit note or exchange (not a refund) within 7 days after Christmas Day.