Refund Policy

Refund Policy

 

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Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bertiesclothing.co.uk.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded but we do offer a credit note.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bertiesclothing.co.uk and send your item to: 28 Guildhall Road Northampton, NN1 1EW, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 28 Guildhall Road Northampton, NN1 1EW, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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Size Chart

SHOES

UK 4

UK 5

UK 6

UK 7

UK 8

 

37

38

39

40

41

 

 

 

 

 

 

JEANS

UK 6

UK 8

UK 10

UK 12

UK 14

 

24

26

28

30

32

 

 

 

 

 

 

CLOTHING

UK 8

UK 10

UK 12

UK 14

UK 16

Anonyme

S

M

L

XL

XXL

B Young

34 / XS

36 / S

38 / M

40 / L

42 / XL

Beth & Tracie

XS

S

M

L

XL

Blank

XS

S

M

L

XL

By Malene Birger

34 / XS

36 / S

38 / M

40 / L

42 / XL

Caractere

40

42

44

46

48 / XL

Charli

0

1

2

3

4

Cocoa Cashmere

 

S

M

L

 

Conditions Apply

XS

S

M

L

XL

Conrad C

8 / XS

10 / S

12 / M

14 / L

16 / XL

Dante6

1

2

3

4

5

Dea Kudibal

XS

S

M

L

XL

Emily & Finn

XS

S

M

L

XL

European Culture

40 / XS

42 / S

44 / M

46 / L

48 / XL

Gestuz

34

36

38

40

42

Hale Bob

XS

S

M

L

XL

Ilse Jacobson

34 / XS

36 / S

38 / M

40 / L

42 / XL

Intropia

36 / XS

38 / S

40 / M

42 / L

44 / XL

Jeff

1

2

3

4

5

Just Female

XS

S

M

L

XL

Lollys Laundry

XS

S

M

L

XL

Luisa Cerano

34 / S

36 / M

38 / L

40 / XL

42 / XXL

Marc Aurel

36

38

40

42

44

Oakwood

34 / XS

36 / S

38 / M

40 / L

42 / XL

Odd Molly

0

1

2

3

4

Ottod’Ame

40 / XS

42 / S

44 / M

46 / L

48 / XL

Oui

34

36

38

40

42

PK Berry

1

2

3

4

 

Primrose Park

XS

S

M

L

XL

Rails

XS

S

M

L

XL

Rino & Pelle

34 / XS

36 / S

38 / M

40 / L

42 / XL

Samsoe & Samsoe

XS

S

M

L

XL

Save The Queen

XS

S

M

L

XL

Scala

4

6

8

10

12

Second Female

XS

S

M

L

XL

Set

34

36

38

40

42

Tahari

4

6

8

10

12

Ti Mo

XS

S

M

L

XL

Twin-Set

XS

S

M

L

XL

Vilagallo

36

38

40

42

44

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